Privacy Policy

At Trail & Summit Outfitters, protecting your privacy and personal data is a priority. This privacy policy outlines how we collect, use, and safeguard your information when you use our online platform and related services.

Information We Collect

We gather information to provide and improve our services, including retail sales, guided tours, equipment rentals, and workshops. The categories of data we collect include:

• Personal Identification Data: Name, address, phone number, and email when you create an account or make bookings.
• Purchase and Booking Details: Information about products purchased, tour reservations, rental agreements, and transaction history.
• Payment Information: Details necessary for processing payments, which are handled securely through trusted payment gateways.
• Communication Records: Correspondence with our customer service or workshop registrations.
• Website Usage Data: Technical data collected automatically such as IP addresses, browser type, and browsing behavior for analytics and security purposes.

How We Use Your Information

We use your information to:

• Fulfill your orders, bookings, and rental agreements accurately and efficiently.
• Provide customer support and respond to your inquiries.
• Send you updates regarding your purchases, tours, rentals, or workshop registrations.
• Improve our products, services, and online platform based on usage and feedback.
• Ensure the security of our website and prevent fraudulent activities.
• Comply with legal obligations and enforce our terms and conditions.

Legal Basis for Processing Your Data

Under applicable data protection laws including the GDPR, we process your personal data based on:

• Your consent, where required.
• The necessity to perform a contract with you.
• Compliance with legal obligations.
• Our legitimate interests, such as improving services and safeguarding security.

Sharing Your Information

We do not sell your personal data. We may share your information with:

• Trusted service providers who assist with payment processing, tour operations, shipping, and marketing, subject to confidentiality agreements.
• Regulatory authorities when required by law.

Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and enforce our agreements.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of inaccurate or incomplete data.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain types of data processing.
• Request data portability to obtain your data in a portable format.

To exercise any of these rights, please contact us by mail at the address below.

Security

We implement appropriate technical and organisational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience, analyze traffic, and provide personalized content. You can control or disable cookies through your browser settings, though this may affect site functionality.

International Data Transfers

When necessary, your personal information may be transferred to countries outside Australia. In all cases, we take steps to ensure that your data is protected in accordance with applicable laws.

Contact Information

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Policy Updates

We may update this privacy policy from time to time to reflect changes in practices, legal requirements, or our services. We encourage you to review it periodically.